Digital Picture Frame

Digital Display Frame - FAQ and Product Details

1: How to Upload Videos and Pictures?
To upload videos and pictures to your screen:

• Connect the screen to your computer (Windows or Mac) using the Type-C cable provided.
• Once your computer detects the screen as a disk, move the appropriate files into the respective folders:
  • Videos: Place horizontal (16:9) or vertical (9:16) formatted videos into the "VIDEO" folder.
  • Pictures: Place your pictures into the "PIC" folder.

Important:

• If you’ve ordered a horizontal display (16:9), ensure your videos and pictures are also in a horizontal format before uploading.
• If you’ve ordered a vertical display (9:16), ensure your content is formatted vertically. Convert any files into the correct format before uploading.
• Note: The screen does not support 1:1 video or picture formats.

2: How Long Can the Videos Be?
The screen has a built-in speaker and 1GB of internal memory, which supports videos up to 800MB in size. Videos will loop for approximately 2-3 hours on a full charge.

3: Returns and Customer Support
If you encounter any quality issues or need assistance, please contact us via Messenger. We’ll do our best to resolve your concerns.

Return Policy Notes:

• When placing an order, ensure you provide a complete and accurate delivery address, including the house number, a valid phone number, and the full recipient name.
• Shipping costs will be charged to the buyer if:
  • The package cannot be delivered due to incorrect address or contact information.
  • Import taxes are unpaid.
  • The customer refuses the package upon delivery.

Thank you for your understanding and support!

Technical Specifications:

• Screen Resolution: 480 x 854 IPS screen
• Connectivity: Type-C for power charging and direct video upload from a computer
• Playback Features: Automatically plays pictures or videos upon powering on
• Supported File Formats:
  • Pictures: JPG
  • Videos: MPEG 1/2/4, AVI, VOB, MP4, MPG
• Built-in Memory: 1GB (expandable up to 8GB)
• Power Consumption: 110-240V AC/DC, 5V 1.5A
• Control Buttons: On/Off, Mute

Video Upload Instructions:

• Use the provided Type-C cable to connect the screen to your computer.
• Ensure the USB cable is securely plugged into the screen for proper connection. If the computer does not detect the screen, it may only be charging. Check the connection and try again.

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